FAQ

JewelDealz.co.in - Fine Silver Store

Frequently Asked Questions

Which type of Jewellery do we Sell?

  • We have 22kt, 18kt and 14kt Gold products. We have BIS certification for Gold products
  • We have 14kt and 18 kt Real Diamond products. All diamond products are certified by IGI

Where is your Store?

  • We are affiliated with BIS approved jewellers across India.
  • We have online story only
  • You can reach us on our following customer care numbers for more information between 10:00 AM – 06:00 PM IST
    1. +91 88 042 69056

How to Order?

On website
  • Select the Jewellery and Add to Bag.
  • Proceed to check out once all the products are added to bag.
  • Verify the email ID and contact number you’ve mentioned.
  • Add the shipping address.
  • Review your order once again.
  • Make the payment to get your bundle of Joy.
Chat on Whatsapp
  • Click on “Inquire or Place Order” button from product detail.
  • Share Product link on our customer care number.
  • Share your city and state.
  • Our executive will assist you further for payment and delivery time.
Send SMS
  • Share product code on our customer care number.
  • Share your city and state.
  • Our executive will assist you further for payment and delivery time.
Contact us
  • Share the product code.
  • Share your city and state.
  • Our executive will assist you further for payment and delivery time.
  • You can contact us on the below numbers between
    10:00 AM – 06:00 PM IST

    1. +91 88 042 69056

Working hours and Contact details:

  • You can contact us on the below numbers between
    10:00 AM – 06:00 PM IST from Monday – Saturday.

    1. +91 88 04 269056
  • Email – jeweldealz.help@gmail.com

Price Breakups:

Price breakup includes
  • Gold metal charges*
  • Diamond charges
  • Jewellery making charges
  • Hallmark / Certificate charges (BIS, IGI)
    1. BIS
    2. IGI
  • Other charges
  • GST / custom duty
* Gold rate may vary by time based on current market.

How to do Payment?

Get in touch with our customer executive for payment detail. They will assist you with payment information.

Online Payment
  • Online payment on website
  • NEFT Banking
  • POD (Pay on Delivery)
    1. Partial amount in advance and remaining on delivery.
    2. Additional charges will apply on your product amount in POD.
    3. Mode of payment at the time of delivery: Cash payment.
    4. For more detail get in touch with our executive on following customer care numbers.
      1. +91 88 042 69056
*Extra charge may apply on credit / Debit card depending on store. Kindly get in touch with our executive to know your visiting store payment policies.

Shipping:

What is shipping date?
  • The day when merchant will dispatch the product is shipping date.
Shipping Cost
  1. Domestic
    • We provide free shipping for domestic deliveries in India except remote location.
    • Kindly get in touch with our executive to know your location is remote location or normal.
  2. International
    • Shipping cost vary based on country.
    • Our price includes Custom duty and Logistics charge.
    • Get in touch with our customer executive for more detail.
Secure Shipping
  • Our jewellers are affiliated with licensed logistics.
  • They have license from Government to carry real diamond and real gold.
Shipping Days
  • Domestic: 4 -6 business days*
  • International: 12- 15 business days*
*Some remote location may take longer than given days. Custom clearance days are depending on country and subject to their laws. Kindly get in touch with our executive to know your location delivery time.

Easy Return:

  • You can return the jewellery against full refund.
  • To return, please inform the customer executive within 24 hours from the delivery time.
  • The customer executive will then schedule pick up.
  • Get in touch with our customer executive for more detail.

How to cancel order?

Get in touch with our customer executive on 8804269056 for the cancellation of order within 24 hours of placing the order on website.